Return & Refund Policy


Freight Charges:

All items are priced FOB (Free on Board) at the point of origin unless otherwise specified. Wherever appropriate we ship Fedex. Overnight and other special shipments must be cleared in advance with our customer service representatives. All other shipments will ship by your preferred motor freight provider or we can provide you a quotation for freight from our motor freight shippers. We do not ship prepaid & add.

If you specify your own freight carrier, all products ordered will be shipped freight collect with the freight carrier you specify. Your freight carrier will bill you for the cost of shipping according to their terms of service.

Online Freight Quotes:

We provide online freight quotes within the catalog and the shopping cart. If you should need expedited delivery, please contact us for a quotation.
Motor freight shipments are quoted using pricing from our freight integrator. Please be aware that we cannot provide online quotes for shipments greater than 10,000. If your requirement weighs more than 10,000 lbs, please contact us.

Loading Dock & Receiving Arrangements:

We need to know the following things about your ability to receive a shipment if your order isn’t a parcel shipment such as FedEx Ground (many of our items do not qualify for package shipment):

  • Do you have a loading dock?
  • If not, do you require a lift gate on the delivery truck?
  • Do you require inside delivery by the driver?
  • Do you have people to unload?
  • Is the destination on the ground floor?

You are responsible for receiving the delivery at your facility. Receiving a truck without a dock can change your freight rate. We are here to assist you, so if you have questions, please call 1-888-MAYBURY.

Freight Class:

Freight classes as shown are a motor freight industry standard which classifies freight according to weight and volume of space taken in the truck. Shipping charges are determines by the freight class. Should you wish to get your own freight quotation, you will need to provide your carrier with the freight class to obtain a proper quotation.

FOB Point:

Typical FOB points are listed for each product. FOB points indicate where the product will typically ship from. At times, we may ship from alternate warehouses to get you the best possible freight rate.

Typically we ship FOB origin, indicating that once the product is loaded on the truck, the end user now has title to the product, and is responsible for shipping charges and any freight claims should damage occur. Should any freight damages occure, you must note it on the bill of lading at the time of deliver and file a claim with the freight company.
Our representatives will inform you of the anticipated ship time at the time of order. Still have questions? Email or call 1-888-MAYBURY


Maybury Material Handling approval is required prior to any return. We will issue a return authorization to you after we have approved the return. Many of our vendors charge restocking fees for returned hardware; we will inform you of any applicable fees or restrictions on returning equipment at the time of the return request. In general, we ask that:

  • You contact us when you realize the product must be returned and get authorization.
  • Items are returned in original packaging if possible, along with the return authorization.
  • Return shipments must be prepaid. All collect shipments will be refused and returned to you.
  • Q. Where do I get a return authorization?

    A. Send an email to Indicate your order number and reason for the return request. We will process the request and contact your with the appropriate information as soon as possible.

    Q. What is Maybury Material Handling’s Order Cancellation Policy?

    A. Cancellations can be made in writing prior to item shipment. You can email your cancelation notice to Please include your order number (if you have it), your name, and telephone number. We will contact you to confirm the cancellation. For some product, cancellation may involve restock or other applicable fees. When you make your order, please inquire as to the cancellation policy for that particular product.